Customer Service
While other vendors charge yearly or per-session fees, we offer you our world-class customer service FREE! Rest assured that we will always try our hardest to assist you:
- Under any circumstances
- As soon & much as possible
- Until your problem is resolved
- FREE of charge
What’s more? In NinjaTrader 8, all NinjaTrader users even have access to our PRIORITY SUPPORT directly from your chart. This means your inquiries are prioritized to be answered first in the queue.
Please spend some minutes reading our customer reviews (averaging 4.99), you will realize that many of them are about our phenomenal customer service.
Recent Reviews
- ABMy experience in dealing with Hannah was extremely friendly and professional. I got a good deal from her and finished the transaction promptly. She answered my questions, and I will surely deal with her for any future transaction.
- T.You can always count on Hannah. Who always goes the extra mile.
- Lance S.I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I ... View moreI have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I have tried and abandoned because they didn’t work and there was no customer service that I could easily email and get a prompt response for help. What makes ninZa.co so special is not just the high quality of the indicators, but the outstanding customer service and help. I have been working with Grace over the last 6 months, and she has provided prompt, cheerful, and most importantly, high-quality customer service. Larry is lucky to have her on his team! GO GRACE!!
- Mark M.Transformative Tools and Outstanding Customer Care: A ninZa.co ExperienceLike many traders, I have tried quite a few tools to help improve my results. Since everyone has a different trading style, I won't recommend any specific tools, but I can definitely recommend ninZa.co! They are one of the most responsive and helpful companies I've worked with. Grace was fantastic ... View moreLike many traders, I have tried quite a few tools to help improve my results. Since everyone has a different trading style, I won't recommend any specific tools, but I can definitely recommend ninZa.co! They are one of the most responsive and helpful companies I've worked with. Grace was fantastic at answering my questions and even suggested some built in NT8 strategy alternatives when I couldn't do exactly what I wanted - complete with screenshots! Top-notch support. Thanks again!
- JimI would say that you did a great job with the support you provided, Grace. Very eager to help and you solved my problems. Thank you again for your help.
- AgbajeI was struggling to set up my newly bought product in the name of Multi-Osc OB/OS Overlap, Solar Wind plus KingRenko$ bar I just bought it. As soon as I started the chart box, Miss Grace Lopez came to my rescue. She lead the way, connected to my computer with my permission, and set up my software ... View moreI was struggling to set up my newly bought product in the name of Multi-Osc OB/OS Overlap, Solar Wind plus KingRenko$ bar I just bought it. As soon as I started the chart box, Miss Grace Lopez came to my rescue. She lead the way, connected to my computer with my permission, and set up my software without any problems. She was patient and kind. I am so grateful to her and truly appreciate her assistance. She is certainly an asset to your company. Hopefully, she will stick around longer and ninZa.co group of companies i.e. personnel will appreciate her contribution to the company. Once again, Thank you Miss Grace for your effort in solving my frustration at 2:00 Am in the morning.
- Mathieu.DI highly recommend this site, its quality indicators and the after-sales service is very responsive and of high quality. I would rate it a 5/5.
- LHCAppreciate the wonderful customer support you have provided, especially Grace from ninZa.co home!
- Lance SI have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I ... View moreI have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I have tried and abandoned because they didn’t work and there was no customer service that I could easily email and get a prompt response for help. What makes ninZa.co so special is not just the high quality of the indicators, but the outstanding customer service and help. I have been working with Grace over the last 6 months, and she has provided prompt, cheerful, and most importantly, high-quality customer service. Larry is lucky to have her on his team! GO GRACE!!
- Trevor M.Solar Wind Package with amazing customer service!Amazing customer service! You guys are great. Thank you very much!
- M.Hannah was awesome! I purchased a product online via my phone and totally confused myself. She walked me through how to fix everything step by step. Excellent service!
- Linda E.Grace Lopez: A Customer Service Champion at ninZa.coI wanted to share my experience with Grace Lopez, who is a supporter from ninZa.co. I've collaborated with her on various indicators, and I must say she is incredibly kind, knowledgeable, and always ready to assist with anything I need. She is a top-notch employee and a tremendous asset to your ... View moreI wanted to share my experience with Grace Lopez, who is a supporter from ninZa.co. I've collaborated with her on various indicators, and I must say she is incredibly kind, knowledgeable, and always ready to assist with anything I need. She is a top-notch employee and a tremendous asset to your company. I can always count on her. Thank you, Grace!