BigTrade Sweep + Infinity Algo Engine$

Policies

Software license

Every purchase includes a perpetual software license, granting you the right to use the software indefinitely on the number of computers permitted by your license.

Installation & Onboarding

Every purchase includes guided installation assistance.
Purchases with Premium Services also include white-glove software setup and onboarding, along with personalized trading setup and workflow optimization.

Software updates & upgrades

Software updates & upgrades are provided at no additional cost.
For products with a modular structure, this coverage applies to the core product, while optional expansion modules may be offered separately.
Read the full policy

Customer service

Every purchase includes lifetime support via email & chat, delivered by our renowned Customer Care team – widely recognized throughout the trading community for its world-class service.
As your NINZA product collection expands, Premium Path unlocks a growing range of enhanced Customer Care benefits & privileges, available through dedicated channels.
Explore Premium Path

Remote assistance

Every purchase includes up to 3 complimentary remote assistance sessions, available within 30 days of purchase – with each session lasting up to 30 minutes.
Purchases with Premium Services include up to 6 sessions within 60 days of purchase, with priority scheduling and longer session durations.

Product exchange

Customers may request up to 3 product exchanges within 30 days of purchase, at little or no additional cost when exchanging for a comparable product.
Read the full policy

Returns & refunds

Due to the ease with which software products can be stored and copied, no returns will be accepted and no refunds will be issued.
ALL SALES ARE FINAL & NON-REFUNDABLE.

Indicators Improved My Charts. Hannah's Help And Great Customer Service. Will Buy Again.

I have been using the ninZa.co indicators for several months now and am very happy with what a valuable addition they have been to my charts. I recently decided to add one of the recently released indicators from ninZa.co. But after using for a few days, it wasn’t quite what I had been looking for. I contacted ninZa.co and had the pleasure of working with Hannah for an exchange to a different one of the many available indicators. At the time, the indicator I wanted to purchase to replace the one I had recently bought was on sale. Hannah put through an exchange and without my having to ask, gave me the advantage of the sale price. She also included a pdf that provided education about the indicator I chose to switch to. Any time I have had contact with one of the associates from ninZa.co, I have received excellent customer service, and will not hesitate to purchase from them again.

Bartosz

Grace Goes Above And Beyond: A Customer Support Experience That Exceeds Expectations!

Thank You, Grace! Your support is extraordinary I wish all companies have such great support. Keep going I’m 200% satisfied.

Kari L.

ConnorsRSI Pro With Grace's Outstanding Customer Service

Thank you very much for your excellent customer service, Grace! You are doing an excellent job making customers' lives much easier.

An Exemplary Customer Experience At NinZa.Co: Unveiling The Power Of Cumulative Delta

I'm a new customer with ninZa.co and i was needing help today in making a purchase. I made a request on your chat platform and Hannah came to my rescue. She helped me find the what I needed and even offered me a discount. Everything went very smoothly from that point. I made the purchase and she even provided me some documentation on the indicator. I am very pleased with her assistance. Thanks again Hannah for your excellent customer service !!

Mike W.

Smart Ruler

I use ninZa.co's Smart Ruler every day !!! It is on all charts and helps me a great deal. Smart Ruler is one great tool for NinjaTrader !!!!!!!

A. B.

The indicator is working perfectly

The indicator is working perfectly. You guys are the best - Purchased Smart Zoom + Supply/Demand Discovery

Sandeep Rao

Awesome Indicator And Pi Rocks

This is my story, I ordered the Day Range indicator for NIFTY India. To my dismay, it didn't work well as it calculated ranges in ticks. I asked Larry Pi if there was a workaround, and he created a new version with all the choices for range unit: points, ticks, pips. He was with me all through the process, with very short turnaround cycles. So don't hesitate at all to pick what you want! You won't regret.

Grateful For Excellent Support From Hannah!

Hi Hannah, Thank you for your great support. You got back to me right away, provided links to solve the problem, and they worked great! All is well that ends well, and your kind and more than adequate support ended very well! Thanks.

David P. From Connecticut

- Purchased Supply/Demand Discovery + TDI Pro + Solar Wind + Intraday Adaptive S/R + Ruby River + Market Profile (Daily) + Day Range

Just got your new Supply/Demand Discovery and it is truly a great improvement over everything else on the market. It will take me days to determine the best values for the variables for my different charts, but it will be worth the effort.