New Horizon: Your Most Common Questions Answered
Get answers to the most frequently asked questions about New Horizon.
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Dear traders,
Welcome to ninZa.co! Thank you very much for visiting our home on the Internet.
As you explore our site, we’d like to briefly share how we approach our role within the trading industry. There are many ways to operate as a trading vendor. At ninZa.co, we deliberately choose to be an honest, kind, and reliable partner who accompanies and supports the trading community over the long term.
Honest. Kind. Reliable.
In an industry often affected by scams and a lack of transparency, we believe it’s essential to clearly state what we provide – and what we do not provide – from the very beginning. This helps establish clear, reasonable expectations you can rely on.
As one of the largest NinjaTrader vendors, serving more than 60,000 traders worldwide, ninZa.co delivers high-quality trading software designed for the NinjaTrader platform.
Our products are built to support traders in developing structured, effective trading systems and in gaining a clearer, more informed perspective on market behavior.
Rather than offering shortcuts or guarantees, we focus on providing robust products, sound methodologies, and well-engineered solutions that traders can integrate into their own decision-making processes. Used correctly and responsibly, our software can become a meaningful component in a trader’s long-term development and edge-building journey.
However, please understand that it is mainly traders themselves who manage to exploit our products to the fullest. Trading professionally requires extensive knowledge, experience, wisdom, self-control… which are far beyond the scope of our support.
To illustrate this point, allow us to provide you with some examples:
Unlike other types of software that can be easily deemed "working" or not, a trading indicator can hardly be evaluated objectively. Their effectiveness mostly depends on the expertise of the trader utilizing them.
Acceptable practices that we may use to present our products:
Unacceptable practices that we stay away from:
ninZa.co is not intended for:
ninZa.co does not provide:
Now, if ninZa.co is your preferred environment, we’re truly pleased to have you with us.
Thank you for choosing ninZa.co! Your trust genuinely means a great deal to us.
Let’s now take a look at what we offer...
To help you move forward with confidence, we’ve outlined 2 simple steps below to guide you.
Get Trader Edge Stack to unlock exclusive benefits
Discover our premium products for the NinjaTrader platform
Our product range spans a wide spectrum – from single indicators and specialized trading tools to QuickStart packages, integrated mashups, discretionary systems, fully automated strategies... They are well known throughout the trading community as:
Affordable. Essential. Effective. Elegant.
BROWSE OUR PREMIUM PRODUCTSFor your information, we operate as a company of approximately 30 dedicated professionals, all working together to deliver high-quality trading products and reliable customer support. To sustain consistent product development, responsive service, and stable operations, our products are priced fairly and responsibly. We appreciate your understanding of our pricing.
Please feel free to reach out to us with any questions you may have. Our customer care team is known for being friendly, responsive, and dedicated to providing thoughtful assistance. We’re always happy to help.
We are proud to present the people behind ninZa.co – a team of experienced professionals.
Our real portraits, upgraded by Artificial Intelligence!
– From the entire ninZa.co team with true care






























These testimonials may not be representative of the experience of other users or customers, and do not guarantee future performance or success.
by Sigma Bob
ninZa.co Hannah has provided timely service on information and purchases. Foreign support is generally complained about, but ninZa.co Hannah has been attentive and responsive to my email communications. For that I thank her and she reflects positively on ninZa.co.
by Agbaje
I was struggling to set up my newly bought product in the name of Multi-Osc OB/OS Overlap, Solar Wind plus KingRenko$ bar I just bought it. As soon as I started the chart box, Miss Grace Lopez came to my rescue. She lead the way, connected to my computer with my permission, and set up my software without any problems. She was patient and kind. I am so grateful to her and truly appreciate her assistance. She is certainly an asset to your company. Hopefully, she will stick around longer and ninZa.co group of companies i.e. personnel will appreciate her contribution to the company. Once again, Thank you Miss Grace for your effort in solving my frustration at 2:00 Am in the morning.
by Jim
I would say that you did a great job with the support you provided, Grace. Very eager to help and you solved my problems. Thank you again for your help.
by Lance S.
I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I have tried and abandoned because they didn’t work and there was no customer service that I could easily email and get a prompt response for help. What makes ninZa.co so special is not just the high quality of the indicators, but the outstanding customer service and help. I have been working with Grace over the last 6 months, and she has provided prompt, cheerful, and most importantly, high-quality customer service. Larry is lucky to have her on his team! GO GRACE!!
by Steffie
The customer service is very helpful and it's great that I can have these indicators for free.
by Ben
ninZa.co is very responsive to my many questions and comments. I’ve sent their support folks numerous questions and have always received a reply within 24 hours. If it weren’t for the 11-hour time zone difference, I have no doubt they would respond even more quickly. They have always been very professional in their communication with me. Thanks, ninZa.co.
by Abhijit Banerjee
I have been with ninZa.co for many years now and over the years my trading method and objectives have changed and I have always found a product to make my trading better. The Customer Service from Hannah, Jennifer and the entire team is way beyond describing in words. They are constantly researching on ways to improve their indicators and how best to combine them for efficient and improved results. If you are clear in what kind of trading you do, then they will have something that will make your trading better.
by Samuel Grossman
ninZa.co has excellent customer service. They are very helpful and go above and beyond. In my 30+ years of dealing with all kinds of companies, Ninza.co has the best customer service I have ever experienced. I have been dealing with them for maybe 3 years or so now and I am continually impressed. I usually deal with Grace or Cute Flora. Both are fantastic. In my recent purchase Cute Flora went above and beyond for what she did for me, and it was greatly appreciated. Samuel
by Christopher Heathman
I'm totally impressed with the following about ninZa.co service from all of the girls, but Grace is my favorite. Product knowledge and support. Great pricing. Always there to offer advice and get everything setup. Looking forward to using the new software. I'll comeback and write a review.