New Horizon: Your Most Common Questions Answered

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hi

Welcome

Dear traders,

Welcome to ninZa.co! Thank you very much for visiting our home on the Internet.

As you explore our site, we’d like to briefly share how we approach our role within the trading industry. There are many ways to operate as a trading vendor. At ninZa.co, we deliberately choose to be an honest, kind, and reliable partner who accompanies and supports the trading community over the long term.

Honest. Kind. Reliable.

In an industry often affected by scams and a lack of transparency, we believe it’s essential to clearly state what we provide and what we do not provide from the very beginning. This helps establish clear, reasonable expectations you can rely on.

What we provide, and trader's role

As one of the largest NinjaTrader vendors, serving more than 60,000 traders worldwide, ninZa.co delivers high-quality trading software designed for the NinjaTrader platform.

Our products are built to support traders in developing structured, effective trading systems and in gaining a clearer, more informed perspective on market behavior.

Rather than offering shortcuts or guarantees, we focus on providing robust products, sound methodologies, and well-engineered solutions that traders can integrate into their own decision-making processes. Used correctly and responsibly, our software can become a meaningful component in a trader’s long-term development and edge-building journey. 

However, please understand that it is mainly traders themselves who manage to exploit our products to the fullest. Trading professionally requires extensive knowledge, experience, wisdom, self-control… which are far beyond the scope of our support.

To illustrate this point, allow us to provide you with some examples:

  • Adobe created Photoshop but the people who create art masterpieces are talented artists who use Photoshop, not Adobe's staff.
  • Car companies sell great cars, but cannot provide driving licenses. People have to earn driving licenses themselves in order to drive cars.

Unlike other types of software that can be easily deemed "working" or not, a trading indicator can hardly be evaluated objectively. Their effectiveness mostly depends on the expertise of the trader utilizing them.

Marketing practices

Acceptable practices that we may use to present our products:

  • Capturing screenshots or recording videos of our indicators/systems in favorable markets, for the purpose of demonstrating them
  • Embedding customer reviews on/in our websites, newsletters, media…
  • Providing backtest results
  • Supposing our products are good, great, high-quality, professional, effective, unique, original...

Unacceptable practices that we stay away from:

  • Marketing a product as “Holy Grail”
  • Claiming win rates of 70%, 80%, 90%... without backtest results
  • Using exaggerated or unrealistic statements like “life-changing indicator” or “the last system you will ever need to buy”
  • Promising a trading income, such as $5K per month or similar
  • Guaranteeing trading success, profits, or capital safety
  • Creating the fantasy of a luxurious lifestyle with mansions, supercars, yachts… through trading success
  • Suggesting early-retirement possibilities through trading success

Exclusions and limitations

ninZa.co is not intended for:

  • Traders searching for a “100% safe” system with no losses or drawdowns
  • Traders unwilling to invest time in learning how to trade or develop self-discipline
  • Traders looking for a “money-printing” solution that generates guaranteed daily withdrawals (similar to an ATM)
  • Traders seeking a product or solution to rapidly recover significant trading losses (e.g. $30K, $50K...)
  • Traders expecting to double or triple large accounts on a monthly basis

ninZa.co does not provide:

  • Instant-wealth solutions
  • No-drawdown or risk-free trading systems
  • Single trading products designed to perform equally well in both choppy and trending markets (effective solutions can be developed for each phase, but no single indicator or system can excel in all conditions)
  • Indicators or systems that remain consistently stable and immune to news, crises, turbulence, interventions...
  • Methods for overnight transformation from a beginner to a pro trader
  • Any assurance that trading will allow you to leave your job to trade full-time
  • ... similar...

Now, if ninZa.co is your preferred environment, we’re truly pleased to have you with us.
Thank you for choosing ninZa.co! Your trust genuinely means a great deal to us.

Let’s now take a look at what we offer...
To help you move forward with confidence, we’ve outlined 2 simple steps below to guide you.

  • 1

    Get Trader Edge Stack to unlock exclusive benefits

    • Gain access to ~40 FREE indicators and ninZaRenko for NinjaTrader 8 – all developed with the same premium standards as our paid products
    • Receive access to the UTF course designed to help you understand how trading edge is built, applied, and sustained over time.
    GET ACCESS TO TRADER EDGE STACK
  • 2

    Discover our premium products for the NinjaTrader platform

    Our product range spans a wide spectrum – from single indicators and specialized trading tools to QuickStart packages, integrated mashups, discretionary systems, fully automated strategies... They are well known throughout the trading community as:

    Affordable. Essential. Effective. Elegant.

    BROWSE OUR PREMIUM PRODUCTS

    For your information, we operate as a company of approximately 30 dedicated professionals, all working together to deliver high-quality trading products and reliable customer support. To sustain consistent product development, responsive service, and stable operations, our products are priced fairly and responsibly. We appreciate your understanding of our pricing.

Please feel free to reach out to us with any questions you may have. Our customer care team is known for being friendly, responsive, and dedicated to providing thoughtful assistance. We’re always happy to help.

Meet our team

We are proud to present the people behind ninZa.co – a team of experienced professionals.
Our real portraits, upgraded by Artificial Intelligence!

– From the entire ninZa.co team with true care 

Board of Directors

Larry Pi
Larry PiFounder
Anna Rose
Anna RoseChief Accountant & HR
Brave Fame
Brave FameCo-founder
Danny Win
Danny WinCo-founder
Lorry Fill
Lorry FillVice Director

Senior Manager

David Johnson
David JohnsonSM of IT
Helene Keller
Helene KellerSM of Marketing

Head of Department

Jennifer Robinson
Jennifer RobinsonHead of Copywriting
Grace Lopez
Grace LopezHead of Customer Support & Sales
Joy Monty
Joy MontyHead of R&D
Harry Andrew
Harry AndrewHead of Trading
Cara Bennett
Cara BennettHead of Administration
Thomas Drew
Thomas DrewHead of Media
William Jones
William JonesDeputy Head of R&D
Flora Smith
Flora SmithDeputy Head of Sales
Zina Farrah
Zina FarrahDeputy Head of Copywriting
Chloe Mae
Chloe MaeDeputy Head of Marketing
Geogre P. Vann
Geogre P. VannDeputy Head of Trading

Full Time Employee

Hannah Wu
Hannah WuCS & Sales
Ethan Le
Ethan LeProgrammer
Kim Harmon
Kim HarmonCS & Copywriter
Cris Kan
Cris KanProgrammer
Daniel Miller
Daniel MillerTrader
Nami Smith
Nami SmithSEO
Celia Anderson
Celia AndersonCS & Sales
Victor Dan
Victor DanTrader
John Lee
John LeeProgrammer
Leonardo Davis
Leonardo DavisSenior Accountant
Yolanda Lynn
Yolanda LynnAccountant

Part Time Employee

Anna Durham
Anna DurhamEmployee
Harvey Lloyd
Harvey LloydEmployee
Timothy Turner
Timothy TurnerEmployee

Partner

 

James Buchman
James BuchmanTrading Partner

700+ genuine reviews rated 5 stars

These testimonials may not be representative of the experience of other users or customers, and do not guarantee future performance or success.

Read all reviews

by Sigma Bob

Highly Recommended Service - Ms. Hannah

ninZa.co Hannah has provided timely service on information and purchases. Foreign support is generally complained about, but ninZa.co Hannah has been attentive and responsive to my email communications. For that I thank her and she reflects positively on ninZa.co.

by Agbaje

Multi-Osc OB/OS Overlap, Solar Wind Plus KingRenko$ Bar With Outstanding Support From Miss Grace Lopez

I was struggling to set up my newly bought product in the name of Multi-Osc OB/OS Overlap, Solar Wind plus KingRenko$ bar I just bought it. As soon as I started the chart box, Miss Grace Lopez came to my rescue. She lead the way, connected to my computer with my permission, and set up my software without any problems. She was patient and kind. I am so grateful to her and truly appreciate her assistance. She is certainly an asset to your company. Hopefully, she will stick around longer and ninZa.co group of companies i.e. personnel will appreciate her contribution to the company. Once again, Thank you Miss Grace for your effort in solving my frustration at 2:00 Am in the morning.

by Jim

Excellent Support From Grace: Problem Solved!

I would say that you did a great job with the support you provided, Grace. Very eager to help and you solved my problems. Thank you again for your help.

by Lance S.

High-Quality Indicators and Outstanding Customer Service at ninZa.co

I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I have tried and abandoned because they didn’t work and there was no customer service that I could easily email and get a prompt response for help. What makes ninZa.co so special is not just the high quality of the indicators, but the outstanding customer service and help. I have been working with Grace over the last 6 months, and she has provided prompt, cheerful, and most importantly, high-quality customer service. Larry is lucky to have her on his team! GO GRACE!!

by Steffie

Thank you for providing free indicators

The customer service is very helpful and it's great that I can have these indicators for free.

by Ben

Exceptional Responsiveness and Professional Communication: Prompt and thorough replies to my inquiries, demonstrating professionalism

ninZa.co is very responsive to my many questions and comments. I’ve sent their support folks numerous questions and have always received a reply within 24 hours. If it weren’t for the 11-hour time zone difference, I have no doubt they would respond even more quickly. They have always been very professional in their communication with me. Thanks, ninZa.co.

by Abhijit Banerjee

An Amazing Organization With Amazing People & Products

I have been with ninZa.co for many years now and over the years my trading method and objectives have changed and I have always found a product to make my trading better. The Customer Service from Hannah, Jennifer and the entire team is way beyond describing in words. They are constantly researching on ways to improve their indicators and how best to combine them for efficient and improved results. If you are clear in what kind of trading you do, then they will have something that will make your trading better.

by Samuel Grossman

ninZa.co has excellent customer Service

ninZa.co has excellent customer service. They are very helpful and go above and beyond. In my 30+ years of dealing with all kinds of companies, Ninza.co has the best customer service I have ever experienced. I have been dealing with them for maybe 3 years or so now and I am continually impressed. I usually deal with Grace or Cute Flora. Both are fantastic. In my recent purchase Cute Flora went above and beyond for what she did for me, and it was greatly appreciated. Samuel

by Christopher Heathman

Grace was AWESOME! taking care of me

I'm totally impressed with the following about ninZa.co service from all of the girls, but Grace is my favorite. Product knowledge and support. Great pricing. Always there to offer advice and get everything setup. Looking forward to using the new software. I'll comeback and write a review.