Customer Service
While other vendors charge yearly or per-session fees, we offer our exceptional customer service 100% FREE of charge!
Rest assured that we will always try our hardest to assist you:
- Under any circumstances
- As soon & much as possible
- Until your problem is resolved
- For your entire life
We are dedicated to serving customers devotedly with the philosophy "Customers are friends". Our wish (and business goal) is that you will always feel like you are talking to a friend who really cares about you - every time you connect with our support team.
In NinjaTrader 8, you can enjoy exclusive access to our Priority Support directly from chart (through clicking our logo). This special feature ensures that your inquiries are prioritized and answered first in the queue.
Please spend some minutes reading our customer reviews (averaging 4.99), you will realize that many of them are about our wonderful customer service.
Recent Reviews
5.0
By: M.Indicators Improved My Charts. Hannah's Help And Great Customer Service. Will Buy Again.
I have been using the ninZa.co indicators for several months now and am very happy with what a valuable addition they have been to my charts. I recently decided to add one of the recently released indicators from ninZa.co. But after using for a few days, it wasn’t quite what I had been looking for. I contacted ninZa.co and had the pleasure of working with Hannah for an exchange to a different one of the many available indicators. At the time, the indicator I wanted to purchase to replace the one I had recently bought was on sale. Hannah put through an exchange and without my having to ask, gave me the advantage of the sale price. She also included a pdf that provided education about the indicator I chose to switch to. Any time I have had contact with one of the associates from ninZa.co, I have received excellent customer service, and will not hesitate to purchase from them again.
5.0
By: BartoszGrace Goes Above And Beyond: A Customer Support Experience That Exceeds Expectations!
Thank You, Grace! Your support is extraordinary I wish all companies have such great support. Keep going I’m 200% satisfied.
5.0
By: Kari L.ConnorsRSI Pro With Grace's Outstanding Customer Service
Thank you very much for your excellent customer service, Grace! You are doing an excellent job making customers' lives much easier.
5.0
By: T.An Exemplary Customer Experience At NinZa.Co: Unveiling The Power Of Cumulative Delta
I'm a new customer with ninZa.co and i was needing help today in making a purchase. I made a request on your chat platform and Hannah came to my rescue. She helped me find the what I needed and even offered me a discount. Everything went very smoothly from that point. I made the purchase and she even provided me some documentation on the indicator. I am very pleased with her assistance. Thanks again Hannah for your excellent customer service !!
Customer service at 100% FREE of charge!
With our expertise and commitment to excellence, we strive to deliver exceptional support that exceeds your expectations
(551 reviews)
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Because software products may be copied and stored easily, we will NOT issue refunds of any kind. ALL SALES ARE FINAL & NON-REFUNDABLE!
Futures, foreign currency, and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.
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