Customer Service

While other vendors charge yearly or per-session fees, we offer our exceptional customer service 100% FREE of charge!

Rest assured that we will always try our hardest to assist you:

Under any circumstances
As soon & much as possible
Until your problem is resolved
For your entire life
At no extra cost

We are dedicated to serving customers devotedly with the philosophy “Customers are friends". Our wish (and business goal) is that you will always feel like you are talking to a friend who really cares about you - every time you connect with our support team.

In NinjaTrader 8, you can enjoy exclusive access to our Priority Support directly from chart (through clicking our logo). This special feature ensures that your inquiries are prioritized and answered first in the queue.

Please spend some minutes reading our customer reviews (averaging 4.99), you will realize that many of them are about our wonderful customer service.

Recent Reviews

AB

Highly Recommended Service - Ms. Hannah
12/14/23
HAMA Bands

My experience in dealing with Hannah was extremely friendly and professional. I got a good deal from her and finished the transaction promptly. She answered my questions, and I will surely deal with her for any future transaction.
T.

Customer Service Team - Hannah Is Someone You Can Always Count On
11/21/23
[Sister Brand] LOFI Supply/Demand

You can always count on Hannah. Who always goes the extra mile.
Lance S.

High-Quality Indicators and Outstanding Customer Service at ninZa.co
11/13/23
Fantastic MA Ribbon

I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I ... View more
I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I have tried and abandoned because they didn’t work and there was no customer service that I could easily email and get a prompt response for help. What makes ninZa.co so special is not just the high quality of the indicators, but the outstanding customer service and help. I have been working with Grace over the last 6 months, and she has provided prompt, cheerful, and most importantly, high-quality customer service. Larry is lucky to have her on his team! GO GRACE!!
Mark M.

Transformative Tools and Outstanding Customer Care: A ninZa.co Experience
11/10/23
Like many traders, I have tried quite a few tools to help improve my results. Since everyone has a different trading style, I won't recommend any specific tools, but I can definitely recommend ninZa.co! They are one of the most responsive and helpful companies I've worked with. Grace was fantastic ... View more
Like many traders, I have tried quite a few tools to help improve my results. Since everyone has a different trading style, I won't recommend any specific tools, but I can definitely recommend ninZa.co! They are one of the most responsive and helpful companies I've worked with. Grace was fantastic at answering my questions and even suggested some built in NT8 strategy alternatives when I couldn't do exactly what I wanted - complete with screenshots! Top-notch support. Thanks again!
Jim

Excellent Support From Grace: Problem Solved!
11/7/23
Heiken-Ashi & CCI Blend

I would say that you did a great job with the support you provided, Grace. Very eager to help and you solved my problems. Thank you again for your help.
Agbaje

Multi-Osc OB/OS Overlap, Solar Wind Plus KingRenko$ Bar With Outstanding Support From Miss Grace Lopez
11/7/23
[Sister Brand] King Kong Trading RK

I was struggling to set up my newly bought product in the name of Multi-Osc OB/OS Overlap, Solar Wind plus KingRenko$ bar I just bought it. As soon as I started the chart box, Miss Grace Lopez came to my rescue. She lead the way, connected to my computer with my permission, and set up my software ... View more
I was struggling to set up my newly bought product in the name of Multi-Osc OB/OS Overlap, Solar Wind plus KingRenko$ bar I just bought it. As soon as I started the chart box, Miss Grace Lopez came to my rescue. She lead the way, connected to my computer with my permission, and set up my software without any problems. She was patient and kind. I am so grateful to her and truly appreciate her assistance. She is certainly an asset to your company. Hopefully, she will stick around longer and ninZa.co group of companies i.e. personnel will appreciate her contribution to the company. Once again, Thank you Miss Grace for your effort in solving my frustration at 2:00 Am in the morning.
Mathieu.D

Highly Recommended: Excellent Quality A
10/25/23
FRAMA Pro

I highly recommend this site, its quality indicators and the after-sales service is very responsive and of high quality. I would rate it a 5/5.
LHC

Wonderful Customer Support
10/19/23
[Package] King Kong Trading

Appreciate the wonderful customer support you have provided, especially Grace from ninZa.co home!
Lance S

High-quality indicators and outstanding customer service
10/13/23
Wave Trend Pro

I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I ... View more
I have been purchasing and using indicators from ninZa.co since Larry Pi started his business with a website of about 10 indicators many years ago. And I have continued to purchase and use his indicators with additional purchases over the years. There are tons of trading vendors out there. Many I have tried and abandoned because they didn’t work and there was no customer service that I could easily email and get a prompt response for help. What makes ninZa.co so special is not just the high quality of the indicators, but the outstanding customer service and help. I have been working with Grace over the last 6 months, and she has provided prompt, cheerful, and most importantly, high-quality customer service. Larry is lucky to have her on his team! GO GRACE!!
Trevor M.

Solar Wind Package with amazing customer service!
10/13/23
Amazing customer service! You guys are great. Thank you very much!
M.

Hannah's Excellent Service: Guiding Online Purchase And Resolution
10/11/23
KAMA Pro

Hannah was awesome! I purchased a product online via my phone and totally confused myself. She walked me through how to fix everything step by step. Excellent service!
Linda E.
Grace Lopez: A Customer Service Champion at ninZa.co
10/5/23
I wanted to share my experience with Grace Lopez, who is a supporter from ninZa.co. I've collaborated with her on various indicators, and I must say she is incredibly kind, knowledgeable, and always ready to assist with anything I need. She is a top-notch employee and a tremendous asset to your ... View more
I wanted to share my experience with Grace Lopez, who is a supporter from ninZa.co. I've collaborated with her on various indicators, and I must say she is incredibly kind, knowledgeable, and always ready to assist with anything I need. She is a top-notch employee and a tremendous asset to your company. I can always count on her. Thank you, Grace!