ninZaExchange
Last modified Apr 2025
To help mitigate risk for our customers, we have launched the ninZaExchange program. If an indicator you purchased doesn’t meet your needs, you may request an exchange under the following terms:
1. You are allowed up to THREE (03) exchanges within 45 days of your original purchase, replacing your purchased product with 2 others.
2. The exchange process follows these rules:
1st exchange: Exchange from A to B (price difference applies, if any).
2nd exchange: Exchange from B to C (price difference applies, if any).
3rd exchange: Exchange from C to A or B only, with no additional cost.
Important notes:
- Exchanges are limited to ninZa.co products. Products from third-party vendors are NOT eligible.
- For the first and second exchanges, the same discount from your original purchase will be applied to the exchanged products, but it is capped at 50% OFF to ensure fairness for all customers.
- The third exchange does not require any extra payment.
- If you have unused products, we’ll gladly buy them back and give you ZR Wallet credit in return. Learn more in our ninZaBuyback program!
For example:
- Example #1: Chip bought an indicator at 40% OFF. When exchanging it for the first time, he remains eligible for a maximum discount of 40% OFF on the alternative indicator he selects.
- Example #2: Dale bought an indicator at 60% OFF. However, for his first exchange, his discount is capped at 50% OFF, as 50% is the maximum discount allowed per order under our policy.
Discount (%) = (Discount amount ÷ Original price) × 100
Where: Discount amount = Original price − Cash paid
Please note that this ninZaExchange program still does NOT allow a refund/return. Additionally, it will NOT be applied to free gifts.
You can exchange products if they do not fit well with your system, but cannot request a refund/return after purchase.
(The ninZaExchange policy takes effect on April 1st, 2025)
ALL SALES ARE FINAL & NON-REFUNDABLE!
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Because software products may be copied and stored easily, we will NOT issue refunds of any kind. ALL SALES ARE FINAL & NON-REFUNDABLE!
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