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[Live Trading] Expansion Entry Scalping Solution
Watch Live trading session #2 with the Expansion Entry Scalping Solution.
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[Flagship] Introducing Oracle Matrix
Build proven trading strategies with Context Intelligence.
We listened. We reflected. We changed.
Free upgrades are back.
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Zaccess extended through August
Receive up to $1,000 in purchase assistance
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[New Horizon] When a Profit Factor of 1.2 beats 1.5
2 elements that make an automated strategy stable
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[Webinar replay] Auction Axis
James Buchman explains how he sets his bias before entering trades.
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[NEW trading strategy] BigTrade Sweep + LIQ Sweep Hunter
What causes a Big Reversal? Liquidity isn’t enough
Remote Assistance
Effective date: 18 Aug 2026
Remote assistance gives you personalized, one-on-one support when you need help with installation, configuration, troubleshooting, or other technical needs.
As your Premium Path status advances, so does your level of support.
Remote assistance breakdown
Here’s what remote assistance includes at each Premium Path status.
| Status | Zinsider | VIPZ | ProVIPZ | ZELITE |
|---|---|---|---|---|
| New-order remote assistance Within 30 days of purchase | Up to 3 sessions | Up to 3 sessions | Up to 3 sessions | Up to 3 sessions |
| On-demand remote assistance | – | Up to 1 session/month | Up to 2 sessions/month | Up to 3 sessions/month |
| Scheduling | Best effort Subject to availability | Expedited | Priority | First priority |
| Complimentary session duration | Up to 30 minutes | Up to 45 minutes | Up to 60 minutes | Up to 60 minutes |
| Extra complimentary time for complex or difficult cases (*) | Up to 15 minutes | Up to 15 minutes | Up to 15 minutes | Up to 15 minutes |
| Fee per additional 30 minutes | $30 | $25 | $20 | $10 |
How remote assistance works
Support scope
Remote assistance is exclusively reserved for products developed by Zuture Group.
Matters related to 3rd-party products or general NinjaTrader platform issues are outside its scope.
Support availability
You have access to remote assistance in 2 stages, ensuring ongoing support throughout your product ownership:
- Within 30 days of purchase: Enjoy up to 3 complimentary remote sessions.
- After 30 days of purchase: With VIPZ status or higher, enjoy complimentary on-demand remote assistance, subject to a monthly session allowance.
Session duration
Complimentary sessions last up to 30 minutes as standard.
Higher Premium Path statuses include longer complimentary sessions, up to 60 minutes per session – providing more time to resolve technical issues at no additional cost.
Complex cases
For complex or difficult cases, we may extend your complimentary remote session duration by up to 15 minutes.
(*) Examples include:
- Assistance involving automation products (e.g. Infinity Algo Engine$, Captain Optimus Strong, New Horizon...)
- Orders containing 3+ single products or the equivalent
- Complex issues involving our products or services that require extensive troubleshooting or debugging
Connection or technical issues on our side
Extra complimentary time applies only when reasonably required for issues related to our products or services. The final determination is at our discretion.
Additional time & fees
If additional support is needed, your session can be extended beyond the complimentary duration for an additional fee. This helps us maintain a high standard of personalized support while ensuring our team’s time and resources are allocated fairly.
Additional time is charged in 30-minute increments, with rates varying depending on your Premium Path status.
For example, the rate for Zinsider is $30 per additional 30 minutes.
Our team will confirm the applicable rate before the session begins. Payment must be made in cash.
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Because software products may be copied and stored easily, we will NOT issue refunds of any kind. ALL SALES ARE FINAL & NON-REFUNDABLE!
Futures, foreign currency, and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.
NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.