New Horizon - Frequently Asked Questions
New Horizon â Frequently Asked Questions (FAQs)
Your journey to consistent trading just got even easier.
Welcome to the New Horizon FAQs page! Here, weâve gathered answers to the most common questions from traders who have already experienced the power of New Horizon. Whether youâre getting started or looking to optimize your system, weâve got you covered with all the information you need.
If you donât find the answer youâre looking for, feel free to reach out to our support team â weâre always here to help!
To get the best performance from New Horizon, weâll need to understand a bit about your trading setup.
- What is the size of your trading account?
- Are you using a personal live account or a Prop Firm account?
Based on your answers, our trading team will recommend the most suitable template and setup tailored to your unique trading situation. We're here to ensure that New Horizon works seamlessly for you from day one.
First, please double-check your settings to ensure the bot is enabled.
If everything is set up correctly and the bot is still not placing orders, donât worry:
Based on our data, stable trading patterns usually result in an average frequency of 0.5 to 1 trade per day. This means that on some days, you may not see any trades, while on others, you could see 1, 2, or even 3 trades, depending on market conditions and whether valid signals are generated.
Itâs completely normal to experience days without trades, as the bot only places trades when the right conditions are met.
First, make sure your ninZaResource is up to date.
If you're using the latest version and the issue persists, follow these steps:
- Start by turning everything off to ensure the chart is clean and free from any previous data.
- Check if your account is connected. If not, please connect it before proceeding.
- Next, add New Horizon back to the chart.
- Go to Data Series and set it to load at least 30 days of historical data.
- Once the data finishes loading, click the Table button on the chart again.
Start by checking the markers on the chart.
If the entry has an arrow but no NH marker, it means the signal is for a virtual trade used to calculate Win/Loss Streak conditions, not a real trade.
Simply turn off Performance Mode, and everything will appear as expected.
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Because software products may be copied and stored easily, we will NOT issue refunds of any kind. ALL SALES ARE FINAL & NON-REFUNDABLE!
Futures, foreign currency, and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.
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